Required Security Clearance: NATO SECRET

SCOPE OF WORK
Under the direction / guidance of the Modern Workplace Team technical lead or the Cloud Operations Center Manager, the contractor will perform the following activities:

Platform Administration & Operations:

• Administer and configure SharePoint Online site collections, permissions, libraries, and governance policies.
• Manage Power Platform environments (Power Apps, Power Automate, Power Virtual Agents) including licensing, DLP policies, and environment provisioning.
• Support Power BI workspace management, data gateway configuration, capacity planning, and dataset refresh scheduling.
• Operate and monitor Microsoft Fabric workloads, pipelines, and dataflows for performance and reliability.
• Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices.

Support & Incident Management:

• Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft 365 Modern Workplace tools.
• Support the end-users in developing and maintain automated workflows using Power Automate to streamline business processes.
• Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required.
• Monitor service health dashboards and proactively address potential performance or availability issues.
• Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows.

Security and Compliance:

• Implement and manage governance controls to ensure compliance with organizational standards.
• Ensure compliance with internal security, data protection, and regulatory requirements.
• Conduct regular audits and reviews of access controls and permissions.

Collaboration and Communication:

• Collaborate with IT security, compliance, and other relevant teams to ensure cohesive cloud resources management strategies.
• Collaborate with business units to identify opportunities to improve productivity using Microsoft 365 and Power Platform.
• Communicate effectively with stakeholders to understand Modern Workplace requirements and address concerns

SKILL, KNOWLEDGE & EXPERIENCE
The Support for Modern Workplace requires an experienced Modern Workplace Engineer with the following qualifications:

Technical Expertise:

• At least 5 years of recent, hands-on experience in supporting Microsoft 365 environments.
• A minimum of 3 years hands-on experience with Power Apps development, Power Automate workflows, and environment governance.
• Minimum 3 years of recent hands-on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration.
• Minimum 1 year of recent hands-on experience with Microsoft Fabric architecture, workloads, and integration with Power BI.
• Minimum 3 years of recent hands-on experience with Microsoft 365 security, compliance center, and identity & access management (Entra ID).

Analytical and Problem-Solving Skills:

• Strong analytical skills to assess and improve Modern Workplace processes and workflows.
• Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions.

Security and Compliance Knowledge:

• Understanding of security best practices and compliance requirements related to Microsoft 365 services.
• Experience conducting audits and ensuring adherence to regulatory standards.

Communication and Collaboration:

• Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users.
• Ability to document processes clearly and provide training on Microsoft 365 Services.

Organizational Skills:

• Strong organizational skills to manage multiple tasks and priorities effectively.
• Attention to detail in managing user accounts, groups, and access controls.

Team Collaboration:

• Ability to work effectively as part of a team and share knowledge and resources.
• Willingness to collaborate with colleagues to solve complex issues.

Others:

• The Contractor has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
• Full proficiency in the English language. French language proficiency is of advantage.

This is a condensed version of the job description. A full, detailed job description will be provided during the application process.

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