Your Company:
An established and successful business services organisation with excellent growth potential is looking to appoint a Credit Controller to join its growing team in the Southampton area. This is an exciting opportunity for an experienced Credit Controller to join a busy and supportive environment, working alongside a developing team and benefiting from the guidance of an experienced Collections Manager.
The organisation places a strong emphasis on employee development, teamwork and delivering a high-quality service to its clients, making this an excellent opportunity for someone looking to develop their credit control career within a growing business.

Your Role and Responsibilities:
While in this position your duties may include but may not be limited to:

• Managing and assisting with a portfolio of client accounts, taking responsibility for all matters relating to credit control and collections.
• Proactively contacting customers by telephone to chase current and overdue debt, with an expectation of making approximately 50–80 calls per day.
• Building positive and professional relationships with clients and customers while maintaining a clear focus on successful debt recovery.
• Monitoring accounts and keeping accurate records of collection activity, outstanding balances and any actions required.
• Providing clients with regular updates regarding the status of their accounts and the progress of credit control activity.
• Identifying potential issues, payment concerns or accounts requiring further action and escalating these to the Collections Manager where appropriate.
• Working towards individual performance and collection targets while contributing positively to the overall productivity and success of the wider team.
• Working closely with colleagues to ensure accounts are managed efficiently and that outstanding debt is addressed promptly.
• Maintaining a professional and confident approach when dealing with customers, including potentially difficult or challenging conversations.
• Ensuring all relevant account information and activity is accurately recorded using the appropriate systems.
• Supporting the wider Credit Control and Collections function with additional duties and responsibilities as required.
• Undertaking any other ad-hoc responsibilities as requested by the Senior Management team

What You Will Need to Apply:

• Previous experience within a Credit Control, Collections or similar debt recovery position.
• Confident and professional telephone manner, with the ability to communicate effectively with a wide range of customers and clients.
• Excellent verbal and written communication skills.
• Comfortable making a high volume of outbound calls and having proactive conversations regarding outstanding payments.
• A positive, resilient and professional approach when dealing with challenging conversations or customers.
• Strong organisational skills and the ability to manage multiple client accounts and competing priorities.
• Good attention to detail, particularly when maintaining account records and monitoring outstanding balances.
• The ability to work effectively towards individual targets while also contributing to wider team objectives.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Experience using accounting or finance systems such as Sage would be advantageous.
• A proactive approach to work, with the confidence to take ownership of your responsibilities and escalate issues when required.
• A genuine interest in developing your skills and progressing within a Credit Control or Collections environment.

Your Opportunity:
The position holder will join a bustling team of developing Credit Controllers, at multiple levels, under the keen guidance of the Collections Manager. This team deal with multiple aspects of Credit Control, in both an internal and external capacity for their clients.

For this position, applicants could receive a salary up to £33,000 depending upon experience, with a discretionary profit & performance-related bonuses. You will also be eligible to receive a plethora of other benefits and rewards to compliment this base salary, including excellent holiday, pension, employee schemes and opportunities.

This position also provides the opportunity to undergo any additional training and personal development you are passionate about to ensure your career can continue to progress at the rate which works best for you. Furthermore, you will be joining a company that is highly receptive to employee feedback and acts upon this quickly, resulting in high employee retention and satisfaction throughout.

To investigate this role further, please do not hesitate to contact:

Phoebe Jones - Recruitment Partner

E: pjones@netrecruit.com

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