- Join a high-profile digital payments transformation
- Work within an Agile product squad delivering customer-facing digital products
- Hybrid working arrangements
We're partnering with a leading Australian organisation to find an experienced Digital Business Analyst to join a high-profile digital transformation initiative focused on modernising the customer payment experience.
Working within a cross-functional Agile squad, you'll play a key role in delivering a new Payment Orchestration capability that will enhance customer experience, improve scalability and support future growth across digital channels.
This is an excellent opportunity for a BA with strong digital delivery experience and a background in airline reservation systems, ticketing or travel technology environments.
What you'll be doing - Facilitate discovery workshops and requirements gathering sessions
- Define and document user stories, acceptance criteria and business requirements
- Map current and future state customer journeys and business processes
- Work closely with Product Managers, Designers, Engineers and Testers
- Analyse data and customer insights to drive product improvements
- Support backlog refinement, sprint planning and Agile delivery activities
- Identify opportunities for automation and continuous improvement
- Assist with defect management, issue resolution and solution documentation
- Engage stakeholders across business and technology teams
What we're looking for - Proven experience as a Business Analyst within digital product or customer-facing environments
- Strong Agile delivery experience working in Scrum or Kanban teams
- Experience facilitating workshops, discovery activities and process mapping
- Excellent user story writing and requirements documentation skills
- Strong stakeholder engagement and communication capability
- Ability to work autonomously in a fast-paced delivery environment
Must have skill set
- Amadeus Reservation and ticketing experience or other airline reservation systems.