- Drive change & comms for a major in-store app consolidation rollout
- Partner with store ops, regional leaders and product teams
- Day rate contract | Flexible working arrangements | Immediate start
Change Manager - Internal App Rollout (Contract)6-month contract | Major National Retailer We're partnering with one of Australia's most iconic retailers as they embark on a major in-store digital uplift. With a new consolidated internal app rolling out to all stores nationally, we're seeking an experienced Change Manager who can drive engagement, communication, and adoption across a complex, fast-paced retail environment.
This is the first phase of a multi-year program, with a second business case already planned for April 2026. You'll play a critical role in shaping how store teams interact with a newly unified platform replacing several legacy apps.
About the Role In this delivery-focused role, you will:
- Develop and execute a targeted change and communications plan for a national store rollout
- Consolidate multiple existing app experiences into one streamlined tool for team members
- Partner closely with Store Operations, Regional Managers, and in-store leadership to ensure communication lands effectively
- Work with comms teams to review, refine, and distribute a high volume of messaging, including a quarterly bulletin
- Gather insights and capture feedback from stores, regions, and operational leaders
- Work collaboratively with product owners, SMEs, and the broader change & comms team
- Support readiness activities and help uplift change capability in a low-maturity environment
You Will Bring - Proven experience as a Change Manager in large, complex retail or store-based environments
- Background in technology, digital, or app-based transformations
- Pragmatic, hands-on approach suited to low-maturity or evolving delivery environments
- Strong stakeholder engagement skills — comfortable working with store teams and regional leadership
- Excellent communication skills and an ability to translate technical change into clear, simple messaging