Enterprise Customer Success Manager

• Enterprise focused role
• Global business, great opportunities
• Multiple products to learn

Job Description

We are looking for a highly engaged and strategically-minded Customer Success Manager to join our dedicated team. This pivotal role focuses entirely on nurturing and expanding relationships within our most valuable customer accounts.

The Role & You:
You will be responsible for the overall success and health of the top 20-30 accounts, acting as a product-agnostic expert who sits between the customer success work, the Account Management (AM) team, and the product side.

• Relationship Management: Manage strategic relationships with major customers. You must be able to create value, onboard effectively, and handle high-level escalations.
• Drive Success: Your focus will be on achieving customer satisfaction and high system adoption, specifically driving a CSQL motion.
• Commercial Insight: While you DO NOT hold a sales target, you must possess strong commercial acumen, including deep experience in CS for renewals, upgrades, and procurement in a SaaS environment (ideally within Workforce Management). You will be a key participant in Quarterly Business Reviews (QBRs).
• Culture: We need a "perfect culture fit". Someone who is positive, thrives on change, and possesses the right attitude to be a trusted '2IC' to the leadership.

Experience:
Experience: We are looking for a candidate with significant experience, typically 7-10 years in a relevant Customer Success or strategic account role.

Next Steps:
If this role sounds interesting, then do not hesitate to reach out!