Duty Manager

Duty Manager - Cardiff - £13.10 ph
The Client, a leading outdoor activity provider is seeking a mature and proactive duty manager for their Cardiff site.
Duties include:
Day to Day:
·         Supervising the Customer Service function, including the reception area, where our customers check in to the park.
·         Managing the Lifeguarding team ensuring that customer safety is our first priority.
·         Ensuring inspections of equipment and facilities are carried out and recorded.
·         Managing a shared email inbox with customer enquiries.
·         Acting as a first point of call for both employees and customers to resolve day to day issues onsite.
·         You will be a key holder and have responsibility for opening up and closing the site.
·         Working on an agreed shift rota, covering 7 days a week, with some early starts and late finishes.
We would like to hear from you if you have:
·         A related degree, such as Sports Management/Leisure/Tourism, or Instructor qualifications.
·         A minimum of 2 years’ work experience, ideally in customer service, leisure, lifeguarding, or managing teams of people.
·         Some experience of training and supervising others.
·         A genuine love of the outdoors and/or active outdoor hobbies, which could be Open Water Swimming, Sailing, Cycling, Water Polo, Triathlons, Football, Rugby, Hockey, Skiing or many others.
You may also have some of the following qualifications:
·         NPLQ National Pool Lifeguard, OWL Open Water Lifeguard, NBLQ National Beach Lifeguard
·         FAW First Aid at Work
·         RLSS TA Royal Life Saving Society Trainer Assessor
·         Swim Teacher qualifications, STA or Swim England Instructor/Coaching qualifications
Other Information:
·         You need to have the right to work in the UK.
·         You will be fully referenced before starting work, so you must provide details of
·         two referees.
·         You will need to undergo a DBS check before you can start work.
Benefits include:
·         Family and Friends sessions on the Aqua Park
·         Discounts on Water Sports Clothing
·         Employee Reward Scheme with Love2 Shop Vouchers
·         Summer social events with team members
·         Pension Scheme
For more information, please contact lifeworks@rbli.co.uk