Job Location - Chonburi, Thailand

Experienced Customer Quality Engineer (CQE) to support our Data Center Module Power product line and serve as the primary quality interface between the customer and the organization. The successful candidate will be responsible for managing customer quality concerns, driving corrective actions, enhancing product quality performance, and ensuring customer satisfaction through proactive quality management.

Key Responsibilities

• Act as the primary point of contact for all customer quality-related matters.
• Handle customer complaints and lead root cause investigations using quality tools such as 8D, 5 Why Analysis, and Fishbone Diagram.
• Coordinate corrective and preventive actions (CAPA) and verify implementation effectiveness.
• Analyze product failures and work closely with internal engineering and manufacturing teams to identify solutions.
• Support customer audits, quality reviews, and factory visits.
• Monitor quality performance metrics and drive continuous improvement initiatives.
• Manage Engineering Change Notices (ECN) and ensure quality compliance throughout product lifecycle changes.
• Prepare quality reports and present findings to customers and management.
• Coordinate urgent customer-site visits when quality issues require immediate resolution.
• Ensure compliance with applicable quality management systems, standards, and customer requirements.

Qualifications & Experience

• Bachelor's Degree in Electronics Engineering, Electrical Engineering, Power Electronics, Automation Engineering, or a related discipline.
• Minimum 5 years of experience in Customer Quality Engineering or Quality Assurance within the electronics or power supply industry.
• Proven experience in:
  • Power Supply Units (PSU)
  • Power Modules
  • DC-DC Converters
  • Server Power Systems
  • Electronics Manufacturing

Technical Skills

• Strong understanding of PCBA and SMT manufacturing processes.
• Experience with reliability testing and failure analysis.
• Proficient in quality methodologies and tools, including:
  • 8D Problem Solving
  • 5 Why Analysis
  • Fishbone Diagram
  • CAPA Management
• Knowledge of ISO 9001 Quality Management Systems.
• Familiarity with IATF 16949 standards would be an advantage.
• Ability to interpret technical drawings, specifications, and test reports.