NET Recruit are partnering with a manufacturing business to search the market for a Customer Service Manager in the Bournemouth area.

Your Role
While in this position your duties may include but will not be limited to:

• Managing international customers professionally and proactively
• Supporting the creation of mid and long-term strategies for customer service
• Seeking opportunities to increase customer satisfaction throughout the customer journey, including reviewing new technologies that could support this goal
• Analysing processes, statistics and workflows, including the customer order process workflow, and creating customer follow ups
• Mentoring and leading the team of customer service professionals
• Creating reporting based on requirements, customer interactions and team performance
• Implementing best working practices to drive efficiency, targeting the optimisation of team communications
• Developing performance goals, and supporting the achievement of these
• Proactively monitoring customer feedback for improvement opportunities

You MUST Have
Please apply ONLY if you meet the following criteria:

• Solid 5 years of experience within a customer service management type of role, particularly with exposure to a call centre background
• Ideally, it would preferable to have experience from in the manufacturing industry, however this isn't essential
• Ideally in possession of a degree from within a business or marketing, or related field
• Fantastic communication skills
• Excellent knowledge of ERP systems, as well as the ability to use systems to harness key data
• Strong problem solving and detail orientated skills
• Team leadership or management skills and exposure

Your Opportunity
The company provide a varied range of solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. The job holder will be joining a busy team and will have responsibility for international customers and the management of this team and its strategic direction, ensuring operational efficiency and a continuous improvement culture.
  
This company are offering a competitive starting salary of up to £60,000 depending on previous relevant experience and knowledge. There will be an attractive peripheral package included, with incentives such as good holiday, pension and other work perks within. This role will provide excellent experience and exposure to a dynamic and competitive sector from within a thriving business and the position holder will be given the support to progress and develop in this role, leading to exciting opportunities in the future.

If this opportunity interests you then please do not hesitate to reach out to:

Lynsey Franklin – Talent Acquisition Specialist

M: 07955 275703
E: lfranklin@netrecruit.com

Apply Later