Logistics and Customer Support Associate

We’re looking for a Logistics and Customer Support Associate to play a key role in ensuring smooth order processing, on-time deliveries, and outstanding service for global clients. In this role, you’ll work closely with customers, suppliers, and logistics partners while becoming an expert in the Cin7 inventory system—helping improve workflows and drive efficiency.

What We Offer:

✅ Day Shift + Weekends Off – Enjoy work-life balance with a structured schedule.
✅ Comprehensive Benefits – Includes 13th month pay, prepaid HMO, and paid time off.
✅ Stable Career Growth – Full-time, long-term opportunity with room to develop your skills.

Key Responsibilities:

Compile quotes using Cin7 and calculate freight costs.
Process customer orders and ensure accurate documentation.
Track air and land shipments and monitor delivery timelines.
Coordinate with couriers and suppliers for dispatch, delivery, and order status updates.
Maintain shipment records and delivery schedules.
Handle inbound and outbound calls to assist customers with inquiries and updates.
Provide timely updates on order status, ETAs, and product availability.
Maintain a professional, customer-friendly attitude in all communications.
Input and update order, shipment, and inventory information in internal systems.
Ensure all documentation is complete, accurate, and up to date.
Assist the sales team with quotations, follow-ups, and basic lead coordination.
Support simple marketing tasks such as updating price lists, product sheets, or content.
Oversee accuracy of the inventory program Cin7 including:
- Merging duplicate SKUs
- Deleting obsolete SKUs
- Ensuring the retail value of a product matches website listings.

Qualifications:

Minimum of 2 years’ work experience in customer service and logistics coordination.
Strong communication skills in English, both verbal and written.
Experience in order processing, invoicing, inventory tracking, and coordinating with logistics partners.
Background in an inventory program preferred (Cin7 experience a plus).
Strong attention to detail, organizational skills, and ability to multitask.
Can work independently with minimal supervision and meet daily deadlines.
Must be available to start immediately.