The Opportunity
Ready to lead, support and elevate? We're looking for an ICT Service Delivery Team Leader to join the Revo ICT crew and help keep our systems running seamlessly as we continue to grow nationwide. In this pivotal role, you’ll work closely with our ICT Manager, ICT Systems Delivery Manager, and leaders across the business to drive the daily operations of our ICT Support functions and software systems. You’ll provide leadership, technical guidance, and process improvements to ensure our people have the tools and support they need to perform at their best.
If you're someone who’s passionate about excellence in service delivery, thrives in a fast-paced environment, and loves mentoring a high-performing team, this could be the role for you.
Key Responsibilities
Lead & Support - Provide day-to-day leadership, mentorship and support to the ICT Service Delivery and Desktop Support teams
- Contribute to strategic ICT direction and the evolution of our systems, processes and service delivery
- Support the professional development of ICT Service Delivery staff
- Assist in annual ICT budget planning and reporting
ICT Operations - Oversee and manage ICT Service Desk operations
- Lead KPI reporting, performance tracking and service improvements
- Manage the client-facing ICT Asset Register
- Own and maintain relevant components of the ICT Service Catalogue
- Ensure all service documentation is accurate, up to date and approved
- Contribute to security policy and process development, including frameworks like ISO2700
Software & Systems - Provide support and administration for software systems used across Revo
- Maintain and review our Software Systems Register to ensure fit-for-purpose tools
- Support the transition of new software systems, including creating OLA’s and associated KPIs
Qualifications, Skills & Experience - Relevant IT degree or equivalent experience
- Certifications: ITIL Foundations, Microsoft Azure/O365 (MS900), CompTIA A+/Security+/AI+
- Experience leading ICT teams or mentoring in senior roles
- Strong KPI and SLA/OLA development and management capability
- Experience leading service desk operations and remote support tools with high organisational ability and customer service focus
- Hands‑on Microsoft O365 administration experience, Perfect Gym and Salesforce experience are a bonus
- Understanding of compliance and regulatory standards
- Strong technical troubleshooting and front‑end systems knowledge
- Excellent communication, coaching and relationship building skills
- Analytical, problem‑solving and growth‑oriented mindset
Who is Revo? At Revo Fitness we are committed to making quality fitness accessible to all, with simple memberships, no hidden fees, and 24/7 access. We prioritise our members' needs and strive to deliver exceptional member experiences at every touchpoint. We’re a local, Australian owned business that is rapidly expanding and always looking for passionate people to join our growing team.
Our Values: - We keep it simple.
- We do what we do well.
- We care about people.
- We are all about the experience.
- We believe in continuous improvement.
Other than an awesome role, you will also have: - Attractive salary and remuneration package.
- Phone Allowance and Laptop provided.
- Free onsite parking and end of trip facilities at Revo HQ.
- Complimentary Revo Membership for you and significant other.
- EAP and Employee Benefits Program, including Paid Parental Leave and Vibe & Thrive Allowance.
If you're ready to bring your IT expertise to a team dedicated to excellence and continuous improvement, hit the apply button now