The Opportunity: As a Member Support Assistant, you will support our national member service efforts by handling call overflow, member enquiries, and assisting with social media communications. You’ll be integral in ensuring optimal response times and seamless communication between clubs, members, and the Marketing team.
This is a full-time position, on-site based at our South Melbourne HQ, working Monday to Friday, 8:00am – 4:00pm.
Key Responsibilities: - Club Operations Support: Assist with member sales and service processes, including call overflow and Zendesk support for clubs.
- Zendesk Ticket Management: Distribute and resolve member enquiry tickets as necessary, ensuring timely and effective responses.
- General Administration: Provide operational support, including managing vending signs and coordinating club marketing materials.
- Social Media and Member Support: Respond to social media chats, reviews, and ratings, and assist with updating support articles on the website.
- Meta Business Suite Administration: Audit negative comments, maintain accurate records for competitions and memberships, and escalate social media issues as needed.
- Collaborative Support: Work with Club Operations to ensure all member communications are efficiently handled.
Essential Skills and Experience: - Experience in a contact centre or member service function is desirable.
- Strong communication and interpersonal skills, with the ability to engage with members effectively.
- Intermediate skills in Microsoft Office, with the ability to manage multiple tasks and priorities efficiently.
- Excellent organisational and time management skills, ensuring tasks are completed accurately and promptly.
- Ability to work effectively as part of a team, contributing to the collective success of the department.
Who is Revo? At Revo Fitness we are committed to making quality fitness accessible to all, with simple memberships, no hidden fees, and 24/7 access. We prioritise our members' needs and strive to deliver exceptional member experiences at every touchpoint. We’re a local, Australian owned business that is rapidly expanding and always looking for passionate people to join our growing team.
Our Values: - We keep it simple
- We do what we do well
- We care about our people
- We are all about the experience
- We believe in raising the bar
In addition to a fulfilling role, you'll enjoy:
- Competitive salary and benefits.
- Phone allowance and laptop.
- Complimentary Revo Membership for you and a friend/family member.
If you’re ready for a new challenge and want to join a dynamic team, who love pushing the boundaries, hit the apply button now.