4+ years experience working within an IT function, directly supporting critical front-line business applications for customers.
· Expertise in customer service skills with the ability to partner with business and engineering functions.
· 2+ years technical working experience supporting cloud-based SaaS applications.
· 2+ years working knowledge of application troubleshooting.
Knowledge of building basic SQL queries.
· Experience supporting applications requiring common integration protocols (including REST API, SSO integration, etc.).
· Experience in programming/scripting languages (ej: Shellscripting, Python, Powershell)
· Experience with monitoring and ticketing solutions.
· Conceptual understanding of software engineering and common software languages