Gateway Synergy is looking for a highly experienced Project Officer for a government agency who hold active NV1, NV2 or TSPV security clearances. An exciting opportunity is open for a rapidly growing project. Be part of a team that makes meaningful changes and improves Australian lives. 

The Role
The agency is seeking candidates who hold active NV1, NV2 or TSPV security clearances. Please clearly indicate the level held within your responses.
Project Support Officers assist in the operations of a Project/Program/Portfolio Office and the delivery of projects.

We requires multiple APS5 equivalent Project Support Officers to fill positions across the organisation. A merit pool will be created for future positions that may arise. Suitable candidates will be required to complete agency's Organisational Suitability Assessment (OSA). This will be required either prior to commencing or within 12 months of commencement, as required by the assigned work area. The agency will allocate successful candidates to work areas based on operational needs.

The agency expects these candidates will demonstrate technical expertise and be able to undertake work that is complex in nature. They will be able to operate with limited direction. They will be accountable for organising their workflow and making independent decisions relating to their area of responsibility. They are accountable to have and maintain a well-developed understanding of and compliance to relevant legislative frameworks, government decision-making and agency’s mission and policy requirements.
The PSOs will be accountable for organising their workflow and making independent decisions relating to their area of responsibility. They will interpret and provide advice within the project control function based on legislation, policy and procedures. They will undertake specialist research and analysis, conduct reviews and perform procedural and administrative support work to achieve results. They will also coordinate and contribute to the work of a team consistent to a work plan and provide advice and assistance on methods of task completion to team members.


Key Responsibilities

• Accountable to contribute to the development and maintenance of project, program and/or portfolio planning and performance processes in accordance with agreed procedures and performance standards.
• Assist with preparations for project test, evaluation and acceptance programs.
• Apply project management methodologies to administrative and technical activities.
• Research, draft and prepare briefs, correspondence and reports including submissions for committee consideration.
• Work collaboratively, operate as an effective team member and provide constructive feedback.
• Engage with relevant stakeholders and understand their expectations and concerns.
• Adjust project management methodologies to comply with legislative, policy and regulatory frameworks.
• Resolve problems using expertise, taking the initiative to identify alternative courses of action.
• Maintain project financial records under the direction of the Project Manager.
• Conduct other project-related tasks within the scope of the stated APS level, as required by the assigned work area.

The Candidate
Essential Criteria:

• PROF 3 - Portfolio, programme and project support: Level 3 (SFIA) Provides foundational support for projects, programmes, or portfolios. Assists with planning, scheduling, tracking and reporting using established tools and processes. Follows recommended solutions to ensure accurate documentation and communication of project progress. Collaborates closely with project teams and stakeholders, gathering updates and information to maintain project records and ensure alignment with project objectives. Participates in project boards, assurance teams and quality review meetings when necessary.
• BUDF 2 - Assists in gathering financial data and preparing basic budget templates under supervision. Supports the budgeting and forecasting process by completing assigned tasks.
• CSMG 3 - Customer service support: Level 3 (SFIA) Acts as a routine contact point for customers, handling a wide range of inquiries and service requests. Performs initial investigation and diagnosis of customer issues, resolving them where possible or escalating as needed. Contributes to the development of service standards and procedures. Assists in analysing service performance data and identifying areas for improvement.

Technical skills

• Minimum of 3 years’ experience in a PSO or similar role.
• Knowledge of project management methodologies, e.g. PRINCE2
• Experience working with Microsoft 365 and other software applications.

Highly Desirable:

• Candidates must have an NV1, NV2 or TSPV security clearance.

Please provide a response to each criterion. Each response is limited to 3000 characters.

Closing date vacancy:
Sunday, 02 March 2025 • 11:59pm, Canberra time


“OPENING THE GATEWAY BETWEEN TALENT & OPPORTUNITY”



If you would like to look at our other unlisted roles, you can find them at: https://gatewaysynergy.com.au/careers/ 
 
You must submit a CV on application prior to a phone call with Wiliana on 0482 074 845

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