Lead and drive excellence in customer service as the Call Centre Manager for our client in Welshpool, a key player in the forklift industry. Take charge of a high-performing team in a fast-paced environment, ensuring top-notch service coordination and customer support that directly impacts business success.
 
Salary & Benefits:

• Competitive salary of $90-105k + super
• Flexible 9-day fortnight or a monthly day off options
• Additional 5-days Anniversary Leave on top of the standard 4 weeks
• Exclusive perks with an established Retail Rewards Program – discounts at 400+ stores
• Comprehensive career development opportunities and ongoing professional training

Requirements:

• Previous experience leading a team in a customer service or service coordination setting
• Industry knowledge in forklifts, access equipment, or heavy machinery highly regarded
• Calm under pressure with strong organisational and multitasking skills
• Confident communicator with a professional phone manner
• Comfortable using Microsoft Office and other business systems
• Able to work both collaboratively and autonomously to meet deadlines

Responsibilities:

• Drive the performance of a busy call centre handling urgent breakdowns and customer enquiries
• Coordinate job scheduling and technician allocation to ensure prompt service delivery
• Foster strong client relationships and act as a key point of contact for service follow-up
• Oversee warranty claims, invoicing, and service reporting in collaboration with the Service Manager
• Mentor and develop your team to meet KPIs and continuously improve service delivery
• Manage administrative processes with accuracy and efficiency

Ready to join a team that values your expertise? Apply directly to this advert!
Questions? Contact Laura O'Donovan: laura.odonovan@sandyou.com.au

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