Product Owner

Our client is a values-driven innovator operating beyond what’s imaginable, delivering next-gen customer experiences through relentless innovation, cross-functional collaboration, and data-driven impact. They now seek a Product Owner to own the end-to-end evolution of Microsoft Dynamics CRM and omnichannel Contact Centre systems.

In this role, you will function as the strategic and tactical owner of product delivery within a high-velocity Agile squad. You will shape AI-enabled workflows, optimise customer journey automation, and drive ROI-focused feature velocity. Expect to translate market signals into executable scope, enforce disciplined backlog hygiene, and ship production-grade increments with zero tolerance for technical debt.

Key Accountabilities

Own scrum ceremonies, backlog, and release cadence
Define product strategy, OKRs, and multi-quarter roadmaps
Prioritise epics/stories via value frameworks (RICE, WSJF)
Lead discovery, story mapping, and acceptance criteria definition
Embed customer telemetry, competitive benchmarking, and trend forecasting
Enforce Agile maturity and scaled Scrum practices

Essential Requirements

2-3+ years as a Product Owner in enterprise environments
Full-lifecycle Microsoft Dynamics CRM deployment (configuration, customisation, Power Platform)
Contact Centre platform rollout (Genesys, Amazon Connect, or equivalent)
Mastery of Agile metrics, velocity planning, and technical debt management
End-to-end delivery of $1M+ digital programs in regulated or high-change settings
Advanced process modelling (Visio + BPMN 2.0)
Working knowledge of test automation and shift-left QA
Proven ability to influence C-level with data-backed narratives
Degree in CS, Business Analysis, or equivalent + PSPO/CSPO + BPMN accreditation

Desirable

Exposure to AI/ML integration in CRM (Copilot, predictive routing)
PR, growth marketing, or customer-led design experience
Leadership of distributed or vendor-integrated teams
Design thinking or Lean Startup certification

Please contact: Kacey@blackroc.co or Jason@blackroc.co

At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion. We welcome applications from individuals of diverse backgrounds, including those with lived experiences. If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.