IT Support Specialist

We are seeking a Senior IT Support Specialist to provide advanced ICT support and lead Tier 1 operations. You will act as the escalation point for complex incidents, mentor ICT staff, and drive improvements across systems, processes, and service delivery.

This role offers the opportunity to work in a dynamic, secure, and collaborative ICT environment.

Key Responsibilities

Provide advanced troubleshooting and support across desktop, mobile, Microsoft 365, networking, and enterprise systems.
Lead Tier 1 ICT support services, ensuring incidents and service requests are resolved efficiently.
Act as the escalation point for complex incidents and manage stakeholder expectations during service disruptions.
Mentor and coach ICT officers to build team capability and enhance service delivery.
Contribute to ICT projects, including technology rollouts, upgrades, and process improvements.
Analyse trends, generate reports, and recommend system, process, or service enhancements.
Maintain compliance with ICT policies, security standards, and recordkeeping requirements.
Manage and administer application whitelisting, ensuring secure access to approved software across the organisation.
Liaise with senior ICT teams, vendors, and business units to ensure high-quality outcomes.

Skills & Experience

Extensive ICT support experience in complex organisational environments.
Advanced technical skills across multiple ICT domains including desktop, mobile, Microsoft 365, networking, and enterprise systems.
Strong expertise in application whitelisting, endpoint remediation, and security controls.
Leadership and mentoring experience within ICT teams.
Excellent analytical, problem-solving, and communication skills.
Relevant certifications (Microsoft, Cisco, VMware) highly desirable.

To apply, please click the 'Apply' button to submit the most recent copy of your resume and cover letter. For more information please contact jordan.fox@blackroc.co

At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.

We welcome applications from individuals of diverse backgrounds, including those with lived experiences.

If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.