Permanent Role – Technical Support Specialist
Location: Brisbane (adjacent to CBD) | Work Arrangement: 5 days onsite
  
BLACKROC is exclusively partnered with an established national technology provider to recruit a Technical Support Specialist. This is a role for someone who thrives on solving complex technical challenges and delivering outstanding customer experiences in a fast-paced environment.
  
Key Responsibilities:

• Act as the Level 2 escalation point for advanced technical issues
• Troubleshoot complex network, IoT, and telecommunications systems
• Perform advanced diagnostics, remote system recovery, and hardware fault analysis
• Communicate directly with end users and site managers to ensure successful resolution
• Provide technical consultation and system optimisation advice

What You’ll Bring:

• 2+ years’ technical support experience with escalation handling
• Qualifications in IT, Electronics, Telecommunications, or related fields
• Strong troubleshooting skills with network, IoT, or telecommunications systems
• Excellent communication skills for customer-facing interactions

Preferred:

• Experience in high-availability or critical-response technology environments
• Knowledge of IoT device management and incident response protocols

Please click the 'Apply' button to submit your resume and cover letter. For more information please contact Usama at Usama@blackroc.co or on 0414 330 211.
  
At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.
  
We welcome applications from individuals of diverse backgrounds, including those with lived experiences.
  
If you require any adjustments during the recruitment process, please don’t hesitate to reach out to the above-mentioned BLACKROC Consultant.

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