Student Support Administrator

AIICT is an accredited online education provider with a focus on IT course delivery. AIICT is powered by DDLS, the largest provider of vendor-certified ICT training in Australia. DDLS is an award winning IT training organisation and Australia's leading provider of Technology, Process and People training.  We currently have a full time, permanent vacancy for an Office Administrator.
The successful candidate will be responsible for providing day-to-day administrative support to our national course advisors team, as well as carrying out sales reporting and administration management.

Reporting to the AIICT Training manager, you will:
  • Provide administrative support to AIICT Course advisors and their clients in relation to training requirements and course enrolments
  • Be guided by Course Advisors, prepare enrolments and invoices for clients
  • Maintain accurate customer records in the Microsoft Dynamics system
  • Assist in the creation and administration of demand generation activities
  • Confirm student enrolments and follow up on payments
  • Carry out sales analysis and reporting as required
  • Provide back-up support to Course Advisors when on leave
  • Coordinate office activities and operations to secure efficiency and compliance to company policies
  • Create and update records and databases with personnel, financial and other data
  • Assist colleagues whenever necessary
  
To be successful in this role, you will:
  • A minimum of 2 years in a office administration or support role
  • Excellent interpersonal skills
  • High attention to detail, accuracy and timeliness
  • Proficiency in MS Word, Excel, Office 365 and Dynamincs
  • Demonstrated initiative and problem solving capabilities
  • Effective time management and the ability to work productively under pressure
  • Well-developed oral and written communication skills
  • Proven ability to work well under direction and as part of a team.
  
What is most important to us is our amazing culture, which is focused on growth and opportunity, and the creation of an engaging and fun work environment! So we absolutely require our team to:
  • Have a willingness to contribute ideas to make our delivery processes even better
  • Demonstrate a thirst for knowledge and passion for your area of expertise
  • Truly value your clients, your colleagues and your work environment, because it is the core of all we do
If you would relish the opportunity that this job offers, we look forward to hearing from you.
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