Customer Care Consultant

We are looking for a Customer Care Consultant in Albury to help grow our business.
The CCC (Customer Care Centre) Consultant's role is to enable the effective operation of our Customer Care Centre, through providing operational support to clients (both internal and external), while meeting customer service standards.
Roles & Responsibilities
  • Ensure all calls are attended to, and provide clients with the best service
  • Ensure that the customer is heard, and responded to, in a suitable timeframe
  • Provide a consistent, quality level of service in all forms of communication to clients
  • Develop user skill levels with respect to DDLS's Database, Intranet and the web.
  • Achieve productivity requirements
  • Positively contribute to relationships with other departments
  • Undertake a variety administration tasks allocated by Service and Support Manager
  • Ensure integrity of information stored in the DDLS database
  • Update of internal and external websites and portals
  • Confidently identify sales opportunities through client contact

What we are looking for in candidates for this job:
  • Client Focus
  • Professional Integrity
  • Quality
  • Responsibility and Passion

  • A minimum of 3 years Customer Service experience
  • Effective time management skills, and ability to take initiative in the workplace.
  • Excellent written and communication skills
  • Proven ability to work under direction, and as part of a team
What is most important to us is our amazing culture, which is focused on growth and opportunity, and the creation of an engaging and fun work environment! So we absolutely require our team to:

  • Have a willingness to contribute ideas to make our delivery processes even better
  • Demonstrate a thirst for knowledge and passion for your area of expertise
  • Truly value your clients, your colleagues and your work environment, because it is the core of all we do