Hypercare/Go-Live Support Specialist | NSW, VIC, SA, WA and QLD

We are recruiting five Hypercare Support Specialists — one in each state (WA, SA, VIC, NSW and QLD) — to support the national rollout of a major transformation fulfilment application. This customer-facing role is critical to ensuring a smooth transition from project delivery to steady-state business operations and requires individuals who are energetic, friendly, and proactive.

Candidates must hold a valid driver’s licence, possess strong communication skills, and be open to occasional weekend work.

Key Details

Pay Rate: $35 per hour
Duration: 10–12 months
Start Date: January 2026
Travel: Mandatory 50% travel (in a single monthly block) to onsite state branches — all travel expenses reimbursed
Work Arrangement: Remaining 50% can be worked from home

What You’ll Do

Provide frontline post–go-live support, troubleshooting, and resolving user issues.
Escalate unresolved issues to the appropriate resolver groups during the hypercare period.
Guide users through new processes, system behaviour changes, and application adoption.
Log and track issues, document resolutions, and support daily reporting.
Work closely with project, technical, and business teams to resolve and communicate issues.
Identify recurring system or user issues and assist with transitioning items to BAU teams.
Engage effectively with stakeholders at all levels — including drivers, branch managers, operations managers, and support teams.

About You

Strong communication skills and the ability to build rapport quickly in customer-facing environments.
Able to learn quickly with a basic understanding of IT systems and processes — full training will be provided.
Energetic, friendly, proactive, and adaptable.
Experience in hypercare or go-live support is highly regarded.
Holds a valid driver’s licence and willing to work occasional weekends during critical periods.

If you’re eager to help teams adopt new technology, enjoy hands-on problem solving, and want to contribute to an impactful nationwide program, we encourage you to apply.