About Lucas Collective:
Lucas Collective (formerly LUCAS Restaurants) is brought to you by restaurateur Chris Lucas. Proudly founder-owned and led, our independent hospitality collective is home to the country’s most loved and acclaimed restaurant, bar and event brands - including Chin Chin, Maison Batârd, Society, Grill Americano, Kisume, Hawker Hall, Yakimono, Baby Pizza and more.
About the Opportunity: We are seeking a Loyalty Executive to help bring our group-wide loyalty program to life. This is an exciting chance to shape how we engage with guests across multiple premium hospitality brands.
Reporting to the General Manager – Guest Experience & Partnerships, you will play a key role in executing initiatives that drive engagement, visitation, and long-term guest loyalty.
Key Responsibilities - Support the launch and day-to-day execution of the loyalty program
- Deliver targeted campaigns across email, SMS, and digital channels
- Drive member acquisition, engagement, and retention
- Partner with venue teams to embed loyalty into the guest experience
- Manage VIP guest relationships and personalised experiences
- Track performance metrics and provide insights for optimisation
- Coordinate with internal teams and external partners to deliver campaigns
- Assist in rolling out new features, benefits, and partnerships
The Ideal Candidate Must Have: - 3+ years’ experience in loyalty, CRM or customer retention
- Experience in hospitality, retail, travel or lifestyle brands highly regarded
- Strong understanding of loyalty program mechanics and lifecycle marketing
- Hands-on experience with CRM platforms and campaign automation
- Data-driven mindset with the ability to interpret insights and trends
- Highly organised with strong project management skills
- Collaborative, adaptable and thrives in a fast-paced environment
- Passionate about hospitality and creating exceptional guest experiences
Why Join Us? - Work across some of Australia’s most exciting hospitality brands
- Be part of a growing, founder-led business
- Opportunity to shape a group-wide loyalty program
- Dynamic, creative and collaborative team environment
- Competitive salary package
- Generous staff discounts across all Lucas Collective venues
Interested?Click ‘Apply’ and submit your updated CV. Shortlisted candidates will be contacted with further details. For more information on what it’s like to work at Lucas Collective, visit www.lucascollective.com