Access Support Coordination is seeking a highly organised and proactive Intake & Funding Consultant to join our team in Bundaberg, QLD. In this full-time role, you’ll play a key role in managing referrals, onboarding new clients, and ensuring seamless service delivery.

This role is ideal for someone with customer service and relationship management experience who wants a meaningful and flexible career. NDIS knowledge is an advantage but not essential, just a passion for customer success and problem-solving!

What We Offer

• Monthly RDOs giving you an additional 12 days of leave per year
• 24/7 wellbeing support through the Sonder app, plus monthly employee recognition programs including multiple Employee of the Month and service awards
• Genuine opportunities for career growth and progression in a supportive, close-knit team that values your contributions
• Flexible work arrangements to support work-life balance
• Access to an employee rewards hub & staff travel club benefits providing savings and cashback across everyday purchases & travel

Key Responsibilities

• Guide customers through their NDIS journey, ensuring a simple and clear experience
• Deliver a welcoming onboarding experience, allowing new customers to feel supported from day one
• Manage referrals from key stakeholders including NDIA, OPG, Child Safety, and internal teams
• Build & maintain key relationships with customers, industry partners, and internal teams to support service delivery
• Support NDIS billing processes (MYOB experience highly regarded)
• Monitor customer satisfaction and service utilisation to support data-driven service improvements

About You

• Demonstrated experience in customer success or client support (ideally within community services)
• Established understanding of the NDIS framework and its processes
• Confident using different applications including Microsoft Office suite and CRM systems (MYOB proficiency preferred)
• Excellent communications skills with a genuine commitment to supporting clients and team members
• Strong attention to detail, organisational & time management skills 
• Hold a valid Working with Children Check and NDIS Worker Screening

Want to chat about this role?
Reach out to Chelsea – Talent Acquisition Specialist 
Email: jobs@kandacare.com.au Phone: (07) 4111 1853

Kanda is committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.

Recruiting top talent for Kanda, All Plan Management, Access Support Coordination & Kanda Foundation — because great people build great organisations.

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