If you’re a Support Coordinator, you already understand the impact a great Plan Manager can make.

All Plan Management is seeking an experienced Support Coordinator to step into a Partnerships Lead role — a relationship-focused position where you’ll represent the organisation across the sector, strengthen referral pathways, and champion exceptional customer experience. 

About the role
As Partnerships Lead, you’ll be the key contact for providers, referrers, and sector partners. You’ll enhance trusted relationships, support sustainable growth, and work closely with Marketing, Onboarding, and Service Delivery teams to ensure referrals convert smoothly and customers feel supported.

All Plan Management are in a strong growth phase and investing in this role because we believe sustainable growth is built on genuine relationships.

Salary & Benefits

• Competitive salary package – $90,000 + super 
• Monthly RDOs giving you an additional 12 days of leave per year
• 24/7 wellbeing support through the Sonder app, plus monthly employee recognition programs including multiple Employee of the Month and service awards
• Genuine long-term career opportunities as All Plan Management continues to grow
• Flexible work arrangements to support work-life balance
• Access to an employee rewards hub & staff travel club benefits providing savings and cashback across everyday purchases & travel

Key Responsibilities

• Build and manage strong referrer and stakeholder relationships as a trusted point of contact
• Grow referral pathways through strategic partnerships and industry engagement
• Collaborate with internal teams to ensure seamless referral conversion and service delivery
• Improve retention and experience by proactively addressing needs and reducing churn
• Capture insights to drive improvements, support reporting, and strengthen team capability

About You

• Demonstrated experience within Support Coordination or Plan Management with a strong understanding of the NDIS framework
• Proven ability to build trusted relationships and represent the organisation across the sector
• Creative & innovative with experience driving customer experience initiatives that improve retention
• Strong collaboration skills with internal departments & experience using CRM systems and managing stakeholder pipelines
• Willingness to travel within Queensland and interstate as required

Want to chat about this role?
Reach out to Chelsea – Talent Acquisition Specialist 
Email: jobs@kandacare.com.au Phone: (07) 4111 1853

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.

Kanda is committed to creating and maintaining a child safe organisation. 

Recruiting top talent for Kanda, All Plan Management, Access Support Coordination & Kanda Foundation — because great people build great organisations.

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