Service Manager

Kanda is seeking a dedicated Service Manager to join our team in Melbourne. In this role, you’ll lead a team of frontline support workers and oversee the delivery of high-quality, person-centred support to our participants, ensuring their needs are met while upholding legislative and organisational standards.

Why you'll love working for us

Monthly RDO – an extra 12 days of leave per year
Wellness initiatives plus 24/7 access to the Sonder wellbeing app
Access to an employee rewards hub providing savings and cashback across everyday purchases
Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
Enjoy free Orbit World Travel Club membership, $100 travel voucher, exclusive offers, and dedicated support for all your personal travel plans
Genuine long-term career opportunities as Kanda continues to grow

Key Responsibilities

Lead, mentor, and support a team of frontline support workers
Oversee service delivery to ensure compliance with NDIS & other legislative requirements
Develop and implement service improvement initiatives
Collaborate with participants, families, support workers, and external stakeholders
Manage budgets, funding utilisation, and rostering of support services
Complete mandatory reporting and administrative tasks

About You

Certificate IV, Diploma, or Bachelor in Social Work, Community Services, or a related field
Minimum 2 years’ experience in service management or team leadership
Strong leadership, decision-making, and interpersonal skills
Highly organised with excellent problem-solving and administrative abilities
Understanding of confidentiality, risk management, and NDIS standards
Working with Children Check, NDIS Worker Screening Check & unrestricted Driver’s Licence (or willing to obtain)

Want to chat about this role?
Reach out to Charlotte – Talent Acquisition Specialist
Email: jobs@kandacare.com.au Phone: (07) 3445 2953

Kanda is committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.