All Plan Management is seeking a dedicated Business Manager to lead our team. This full-time role, with the opportunity to be based in Bundaberg or Brisbane, is responsible for growing and managing the delivery of high-quality
NDIS Plan Management services. This role is pivotal in ensuring that participants receive the necessary support to navigate the NDIS system, optimise their funding, and achieve their individual goals.

Key Responsibilities

• Provide strategic leadership and operational oversight of the Plan Management team, driving high-quality service delivery and team performance.
• Oversee recruitment, onboarding, and capability development of the team to ensure appropriate workforce capacity and productivity.
• Establish, monitor, and report on KPIs to drive service improvement, growth, and retention.
• Ensure compliant, timely, and participant-centred service delivery aligned with NDIS guidelines and quality standards.
• Oversee financial management, including budgets, forecasts and risk management.
• Build and maintain strong relationships with participants, families, service providers, regulators, and external stakeholders.
• Develop and execute a national growth strategy focused on participant retention, acquisition, and market expansion.

About You

• Extensive experience in the disability sector, particularly within NDIS Plan Management and Support Coordination.
• Qualification in Business, Community or Health Services or related field.
• Demonstrated people management and leadership experience.
• Strong financial acumen, with experience managing budgets and financial processes.
• Excellent understanding of NDIS legislation, guidelines, and best practices.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders.
• Strong problem-solving and decision-making skills.
• Commitment to upholding the rights of people with disabilities and promoting their inclusion and participation in the community.
• Ability and willingness to travel within Queensland and interstate as required.

What We Offer

• Hybrid opportunity available with offices in either Bundaberg or Brisbane
• Wellness initiatives and access to the Sonder wellbeing app – 24/7 support
• Access to an employee rewards hub providing savings and cashback across everyday purchases.
• Monthly RDOs, giving an additional 12 days of leave per year
• Flexible work arrangements to support work-life balance
• Genuine opportunities for career growth and progression
• Employee recognition programs, including Employee of the Month and service awards

Want to chat about this role?
Reach out to Chelsea – Talent Acquisition Specialist 
Email: jobs@kandacare.com.au Phone: (07) 4111 1853

Kanda is committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.

Recruiting top talent for Kanda, All Plan Management, Access Support Coordination & Kanda Foundation — because great people build great organisations.
 

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