Kanda is seeking an enthusiastic Home Care Packages (HCP) Coordinator to join our Veterans', Aged Care, and Community Nursing Services team. This full-time role is crucial for planning and delivering direct care services for HCP recipients, ensuring high levels of safety, compliance with Aged Care Quality Standards, and continuous improvement. You'll work closely with the Senior Clinical Nurse to manage scheduling and recruitment needs, continuously grow our HCP client base, and provide high-quality, person-centred customer service.
  
Key Responsibilities

• Client Plan Management: Guide participants in implementing their NDIS (HCP equivalent) plans, helping them understand options, and optimising capacity and funding.
• Service Coordination: Coordinate the implementation of supports, supporting participants to collect evidence for changing needs and funding requests.
• Customer Engagement: Develop strong relationships with clients and families, ensuring their needs are met with urgency and quality outcomes. Manage all client onboarding and exit tasks.
• Compliance & Quality: Ensure all client files, assessments, and service agreements are fully compliant and accurately maintained in line with Aged Care Quality Standards.
• Workforce Support: Work with the Senior Clinical Nurse to manage incidents, client feedback, and service delivery for assigned employees, supporting regional workforce strategies.

  
About You

• Relevant Health or Community Care qualification; or commensurate experience in a similar role.
• Proven experience in a similar role within the community, aged, or disability care environment.
• Strong communication skills that demonstrate a commitment to care and empathy for clients and staff.
• Ability to respond to client needs with a sense of urgency and provide quality outcomes.
• A proactive approach to continuously grow the client base.
• Hold or willing to obtain: a NDIS Worker Screening Clearance.

  
What We Offer

• A supportive, close-knit team that values your contributions.
• A critical role in ensuring high levels of safety and compliance within aged care services.
• Wellness initiatives and access to the Sonder wellbeing app – 24/7 support
• Monthly RDOs, giving an additional 12 days of leave per year
• Flexible work arrangements to support work-life balance
• Employee recognition programs, including Employee of the Month and service awards
• Genuine opportunities for career growth and progression

  
Want to chat about this role?
Reach out to Charlotte – Talent Acquisition Specialist 
Email: jobs@kandacare.com.au Phone:  (07) 3445 2953

Kanda is committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.

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