We’re partnering with a growing global SaaS business looking to hire an Application Support Consultant to support enterprise customers across a modern cloud-based platform.

This role sits within a fast-paced support and delivery environment where you’ll work closely with customers, product teams and engineers to resolve issues, improve user experience and help clients get the most out of the platform.

This is not a scripted helpdesk role. The business is looking for someone who enjoys problem solving, communicating with customers and taking ownership of issues through to resolution.

What you’ll be doing
Providing support to customers across a cloud-based SaaS platform
Troubleshooting application and configuration related issues
Investigating incidents and escalating more technical issues where required
Working closely with engineering and product teams to resolve recurring issues
Supporting users through both simple and complex platform queries
Managing tickets and ensuring SLA response/resolution targets are achieved
Maintaining clear documentation and updating knowledge base articles
Contributing ideas to improve support processes and customer experience

What we’re looking for
Experience within Application Support, SaaS Support or Service Desk environments
Strong communication and stakeholder management skills
Strong troubleshooting and analytical thinking capability
Experience supporting cloud-based or SaaS applications
Ability to manage competing priorities and work autonomously
Customer-first mindset with strong attention to detail
Comfortable working in fast-paced and evolving environments
Proactive, organised and solutions-focused approach

Nice to have
Exposure to SQL, APIs or log investigation tools
Experience with monitoring tools such as Datadog or similar
Understanding of software development or cloud technologies
Background within automotive, logistics, retail or operational technology environments
Experience working in a scale-up or growing technology business

Why consider it?
Opportunity to join a growing global SaaS business
Work closely with engineering and product teams
Ability to influence support processes and operational improvements
Hybrid working flexibility
Strong long-term growth opportunity within the business
Join a quick growing and scaling business

If you enjoy solving technical problems, working with customers and being part of a growing technology environment, keen to chat, apply now for immediate consideration.

Apply Later