We're partnering with a leading Australian organisation to find an experienced Digital Business Analyst to join a high-profile digital transformation initiative focused on modernising the customer payment experience.

Working within a cross-functional Agile squad, you'll play a key role in delivering a new Payment Orchestration capability that will enhance customer experience, improve scalability and support future growth across digital channels.

This is an excellent opportunity for a BA with strong digital delivery experience and a background in airline reservation systems, ticketing or travel technology environments.

What you'll be doing

• Facilitate discovery workshops and requirements gathering sessions
• Define and document user stories, acceptance criteria and business requirements
• Map current and future state customer journeys and business processes
• Work closely with Product Managers, Designers, Engineers and Testers
• Analyse data and customer insights to drive product improvements
• Support backlog refinement, sprint planning and Agile delivery activities
• Identify opportunities for automation and continuous improvement
• Assist with defect management, issue resolution and solution documentation
• Engage stakeholders across business and technology teams

What we're looking for

• Proven experience as a Business Analyst within digital product or customer-facing environments
• Strong Agile delivery experience working in Scrum or Kanban teams
• Experience facilitating workshops, discovery activities and process mapping
• Excellent user story writing and requirements documentation skills
• Strong stakeholder engagement and communication capability
• Ability to work autonomously in a fast-paced delivery environment

Must have skill set

• Amadeus Reservation and ticketing experience or other airline reservation systems.

Apply Later