WHAT DOES MY DAY LOOK LIKE?
You are the glue that keeps our client's thriving WA-owned business running smoothly.
You’ll be the first point of contact for clients, providing exceptional service and keeping all administration running smoothly. This means that you will be liaising with both internal staff as well as clients. When dealing with clients, customer service is number one, this is not a transactional relationship. You’ll be listening to customers, provide them with advice, and also pass on any feedback to the relevant people in the business. Who knows, there may also be some opportunities for upselling or further growth too?
Aside from customer service, you will also be providing servicing quotes, invoicing, mobilising technicians and data entry. There is a lot going on here!
WHAT AM I GETTING MYSELF INTO?This is a company with the mindset "look after your people and the business will come". They understand everyone has a life outside of work and look after their staff. They celebrate, acknowledge success, support each other and genuinely care.
You'll be working alongside another Administrator and the Service Manager, who always seems to have 100 things going on at once. To be the best support for the team, you'll need to be high-energy but steady under pressure (yes, this kind of person does exist!).
WHAT DO I NEED? The ideal person for this role has “customer service” as their middle name. At the heart of what you do, you must be receptive, friendly and want to put a smile on the face of everyone you interact with. You have to be a bit of a go-getter, who wants to continue to learn and develop their skillset. You need to take strong initiative, and be the sort of person who doesn’t snap under pressure. We will also be looking for:
- At least 2 years’ experience working in fast-moving administration position.
- Proven experience in providing exemplary customer service.
- Someone with a little bit of sass about them!
Have we just described you to a tee? Hit apply now! Bonus points if you include a cover letter addressed to Eva telling her why you think you are suitable for this role.