Fraud Investigations Specialist - Take your call centre experience into Fintech

The Company - What do they do?

They are redefining business finance by giving companies access to the payments they're owed—without debt, ongoing interest, or hidden fees. Their mission is to help businesses focus on what they do best, rather than worrying about cash flow.

Backed by exceptional funding and an experienced team from Afterpay, SafetyCulture, Envato, Prospa, and Xero, they are scaling fast—and looking for brilliant minds to grow with them.

The Role-What will you be doing?

As an Investigations Specialist, you’ll play a critical role in identifying fraud, assessing liability, and managing financial risks. This role isn’t about following a script—it’s about thinking strategically and analytically to uncover patterns, assess risks, and protect the business and it's customers.

Your key responsibilities will include:

Investigating suspected fraud and high-risk invoices via phone-based inquiries (no diallers, no scripts—just smart conversations).
Rapidly responding to high-impact supplier events to gather insights and strengthen their legal position.
Identifying trends and insights to improve processes and manage financial risks.
Providing feedback on systems and processes to enhance efficiency.

This role could be for you if you'd like to:

Put on your investigative hat to follow up with clients' customers regarding potentially fraudulent activity.
Use your excellent phone-based communication skills to gather information and uncover the root cause of flagged activity.
Analyse situations to determine why the activity has been flagged as potentially harmful.

And what experience do we think would work best?

2+ years’ experience in customer service, operational risk, or fraud investigations.
A natural problem-solver who thrives in complex risk environments.
Experienced in managing sensitive customer interactions where emotions and financial stakes are high.
Advanced investigation skills—you know how to ask the right questions and interpret responses effectively.
A strong decision-maker who can assess information from competing sources and act confidently.

Why would you want to join?

High-impact role in a fast-growing fintech making a real difference.
Work with top-tier talent—ex-Afterpay, SafetyCulture, Prospa & Xero.
Hybrid flexibility—Monday to Thursday in their vibrant Melbourne CBD office, WFH on Fridays.
Bi-annual offsites across Australia for collaboration & team-building.
Clear mission & purpose—helping SMEs thrive globally.
Competitive salary & exciting growth opportunities! $70,000-$80,000 + Super
Ready to be part of something game-changing? Apply now and help in shaping the future of business finance.

Email: chris@preacta.com