An Aussie Technology trailblazer is embarking on a first-of-its-kind redesign of their client service experience, leveraging Salesforce to build cutting-edge tools for their contact centre and operations teams.

As a Salesforce Functional Consultant, you’ll play a pivotal role in this truly cutting-edge transformation, working at the intersection of technology and business to deliver a seamless experience for both agents and millions of customers.

Key Responsibilities:

• Collaborate with engineers and product managers to design and implement Salesforce solutions, focusing on Service Cloud.
• Optimise the agent console for productivity with tools like Einstein for conversation summaries and recommended replies.
• Support the migration from live chat to Salesforce in-app and web messaging.
• Refine user stories, develop solutions, and ensure alignment with technical architecture and business goals.
• Act as a pseudo-Solution Architect for epics and deliverables.

Ideal Experience:

• Strong experience in Salesforce Service Cloud and flows (including omnichannel flows).
• Hands-on work with in-app messaging, web integrations, or chatbots is highly desirable.
• Proven ability to translate business requirements into technical solutions.
• Knowledge of Salesforce Einstein productivity tools is a bonus.

What’s on Offer:

• A dynamic, collaborative environment with top-tier engineering talent.
• Day rate: $1100 - $1250 per day.
• 6 month initial contract with opportunity to extend.
• Hybrid work arrangements (3 days in world-class Sydney CBD office per week).

Apply now to be part of this truly rare, high-impact initiative!

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