The company
A business that services over 2000 schools across Australia, Asia, the Middle East and Europe, this company employs around 350 people and provides premium software solutions for anything school related.

• Interactions between parent student and teachers? Tick
• Asset and facilities management for school grounds? Tick
• Learning Management systems? Tick

Through both acquisition and organic growth, this business has emerged as the partner of choice for many independent schools and been recognized externally for it’s leadership and market leading solutions.
  
The role- Customer Success Manager
This position plays a vital part in ensuring ongoing customer retention and relationships. Despite being in the education sector, this position relates to a B2B mid market CSM or AM:

• Work with a portfolio of 100-150 schools across Australia and South East Asia
• You’ll be dealing with CTOs, CIOs, Principles, and managing a product that on average costs between $25k-50k in ACV
• You’ll be responsible for ongoing support and retention of accounts
• You’ll also have an upsell and cross-sell component to your role- there are many modules to this software and the company can land and expand over time
• You’ll be within a team of 10 CSMs
• Some travel may be required to visit key accounts from time to time
• Salary of between $100k-$120k + super + commissions of $60k OTE

About you

• Experience in a mid-market sales or account management position in technology is a must have
• A background in education software or a strong understanding of the education system would be very advantageous
• Demonstrated experience in managing a portfolio of 100 accounts is highly regarded
• A track record of achieving sales targets
• You’ll be enthusiastic about doing a great job and a clear, direct communicator

So! If you are interested in this job and you believe you can do the role- please get in touch! Call, or apply, or email- approach me in some way and let me know why your experience is relevant.

Apply Later