About Obōz… Obōz Footwear is a wholesale brand founded in 2007. Bozeman, Montana is an outdoor adventurer’s paradise and it’s our home. It's what motivates us to lace up daily and explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. A vast and breathtaking landscape just waiting to be explored on two feet. Bozeman is where it all started and it’s what inspired our name. Outside + Bozeman = Obōz.
True to the Trail, and the four points of our compass; our people, your foot, the community, and the experience, guide everything we do.
About the role…The role of Key Account Dealer Service Representative, reporting directly to our Dealer Service Manager, based in our office in Bozeman, Montana. This role plays a critical role in supporting high-value retail partners and sales teams. You'll be the go-to contact for a portfolio of key accounts, providing exceptional service through order management, issue resolution, and strategic support. This role requires strong communication skills, an analytical mindset, and the ability to manage complex account needs—often working across teams to ensure everything runs smoothly from order to delivery.
Day to day responsibilities include;
Brand and Product - Embody the brand – be True to the Trail
- Through brand, Shoe 101 and other training – understand our brand values, core product, what makes our footwear unique.
- Product Knowledge: Understand the product line architecture, end use, and fit well enough to make recommendations to Dealers and Consumers.
Systems and Process - Develop expertise in Dynamics 365, specifically in relation to bulk/forecast order management, fulfilment and EDI transactions.
- Proactively provide all seasonal information and collateral, especially around product launches, preseason cycles and special programs.
- Act as a point of contact for all compliance requirements - routing guides, chargebacks, value added services, RFID labelling, and other specifications.
- Proactively monitor open order reports and inventory levels, flagging potential risks and identifying solutions before they impact service.
- Process and manage orders and returns with accuracy and attention to detail, from entry through fulfillment.
- Maintain accurate records in the ERP system, ensuring data integrity across all reporting and transactions.
- Serve as the primary liaison for drop ship accounts, managing the entire order fulfillment process from setup to completion—troubleshooting issues and adapting to evolving requirements to ensure smooth delivery with required timelines.
- Review and analyze bulk/forecast orders regularly, proactively making adjustments to optimize inventory efficiency and communicating product availability to support timely order fulfillment.
- Leverage ERP, Excel and PowerBI reporting tools to generate reports for dealers, sales reps, and internal teams
- Continuously look for ways to improve processes and implement new processes to maximize efficiency
Dealer Services - Develop strong working relationships with portfolio of accounts and Sales Representatives by understanding their unique needs and adapting to their preferred communication styles – ensuring seamless collaboration and effective support that strengthens partnerships.
- As the direct connection to our retailers, partner with the internal sales team by proactively sharing updates and information.
About you… - Proficiency in Excel
- Experience with Dynamics 365 or other ERP system
- Excellent interpersonal, written and verbal communication skills
- Team and Customer Service Attitude and mentality
- Detail orientation and tenacity
- Continuous Learning
- Bachelor’s degree in business, B.A. in Business or related field
- Minimum 3 years’ experience in a Customer Service role
How to apply… Obōz has a small but growing family-feel team. We care about our customers, the outdoors and each other. We love the outdoors, and are passionate about doing the right thing for a more sustainable world for us all to share. Are you in? Obōz
is committed to a diverse, equitable and inclusive workplace. Please submit your CV