About Obōz… Obōz Footwear is a wholesale brand founded in 2007. Bozeman, Montana is an outdoor adventurer’s paradise and it’s our home. It's what motivates us to lace up daily and explore the 18 million acres of Greater Yellowstone Ecosystem that surround us. A vast and breathtaking landscape just waiting to be explored on two feet. Bozeman is where it all started and it’s what inspired our name. Outside + Bozeman = Obōz.
True to the Trail, and the four points of our compass; our people, your foot, the community, and the experience, guide everything we do.
About the role…The role of Dealer Service Representative, reporting directly to our Dealer Service Manager based in our office in Bozeman, Montana. This role ensures accurate processing, fulfillment, and management of orders while working closely with our retail partners, Sales Representatives and internal teams to communicate and execute changes quickly and clearly—supporting smooth operations and strong, service-driven partnerships.
Day to day responsibilities include;
Brand and Product - Embody the brand – be True to the Trail
- Through brand, Shoe 101 and other training – understand our brand values, core product, what makes our footwear unique.
- Product Knowledge: Understand the product line architecture, end use, and fit well enough to make recommendations to Dealers and Consumers.
Systems and Process - Develop expertise in Dynamics 365 and approach each process with curiosity and a mindset focused on efficiency, accuracy, and continuous improvement.
- Maintain accurate records in the ERP system, ensuring data integrity across all reporting and transactions.
- Process and manage wholesale retailer orders and returns with accuracy and attention to detail, from entry through fulfillment.
- Monitor inventory availability to proactively communicate delays, substitutions, or fulfillment adjustments.
- Manage and ensure compliance with specific account vendor guidelines, including routing guide, value added services, RFID labeling, and other specifications
- Work with finance team on securing credits, adjusting and resolving invoice issues.
- Coordinate with internal teams (Sales, Operations, Logistics, Marketing, Product and Finance) to ensure smooth order execution
- Leverage ERP, Excel and PowerBI reporting tools to generate reports for dealers, sales reps, and internal teams
- Continuously look for ways to improve processes and implement new processes to maximize efficiency
Dealer Services - Develop strong working relationships with wholesale retailers, key accounts, EDI partners and Sales Representatives by understanding their unique needs and adapting to their preferred communication styles – ensuring seamless collaboration and effective support that strengthens partnerships.
- As the direct connection to our retailers, partner with the internal sales team by proactively sharing updates and information.
About you… - Proficiency in Excel, Microsoft Office suite
- Experience with Dynamics 365 or other ERP system
- Stellar interpersonal, written and verbal communication skills
- Tenacity, Team player and Customer Service mentality
- Detail-oriented
- Always Learning
- Passion for the outdoors
- Bachelor’s degree in business, B.A. in Business or related field
- Minimum 3 years’ experience in a Customer Service role
How to apply… Obōz has a small but growing family-feel team. We care about our customers, the outdoors and each other. We love the outdoors, and are passionate about doing the right thing for a more sustainable world for us all to share. Are you in? Obōz
is committed to a diverse, equitable and inclusive workplace. Please submit your CV