Entry Level Customer Success Executive
Leeds | £28,000-£30,000 Base Salary + £16,000-£25,000 OTE Are you a confident, people-oriented person looking for an opportunity where you can build a career, develop quickly and see your hard work rewarded?
Maybe you enjoy getting to know people, building genuine relationships and helping others get the best possible results. If you’re looking to break into the technology industry and be part of an ambitious, growing business, this could be a brilliant opportunity.
We’re partnering with an award-winning AI technology company in Leeds that helps businesses use AI to improve their commercial performance. Their platform delivers an average 8:1 return on investment, while the business generated more than £3.5 million in revenue last year.
With private equity backing and exciting plans for continued growth, they’re now looking for the next generation of talent to join their Customer Success team.
The Role As a Customer Success Executive, you’ll work closely with customers to make sure they’re getting real value from the platform.
You’ll develop strong relationships with your own portfolio of customers, get to understand their individual goals and help them get the most from the service.
It’s a great opportunity if you want to develop a long-term career within technology and SaaS. You’ll receive full training and have the chance to learn from experienced people within the business while developing both your customer relationship and commercial skills.
Day to day, you’ll be:
- Developing strong, long-term relationships with customers
- Supporting new customers through onboarding and implementation
- Keeping in regular contact through phone calls, emails and virtual meetings
- Getting to know each customer’s goals and helping them maximise the value they receive
- Keeping an eye on customer satisfaction and finding ways to make their experience even better
- Collaborating with different internal teams to deliver the best outcomes for customers
- Taking ownership of and developing your own portfolio of accounts
While your initial focus will be Customer Success and relationship management, there’s plenty of room to progress as you develop, including opportunities within Senior Customer Success, Account Management and wider commercial roles.
Who Are We Looking For? You don’t need previous SaaS or Customer Success experience to be considered.
What’s much more important is your ability to communicate confidently, connect with different people and genuinely enjoy helping customers achieve great results.
You might currently be:
- Working in recruitment and looking for a relationship-led commercial career
- Coming from retail, hospitality, estate agency or customer service
- A graduate with strong extracurricular, sporting or leadership achievements
- Working in another people-focused environment and keen to start a career within technology
We’d love to speak to people who are:
- Ambitious and excited by the opportunity to progress
- Confident and engaging communicators
- Naturally good at building relationships
- Empathetic and focused on delivering a brilliant customer experience
- Organised, proactive and comfortable taking ownership
- Curious and keen to keep learning
- Open to coaching and feedback
- Positive and solutions focused
- Looking for a long-term career within a growing technology company
What’s On Offer?
- £28,000-£30,000 base salary
- £16,000-£25,000 uncapped OTE
- Comprehensive training and ongoing development
- Clear opportunities to progress your career
- The chance to join an award-winning AI company
- Private equity-backed business with ambitious growth plans
- Exposure to one of technology’s fastest-growing areas
- A collaborative, supportive and ambitious team environment
If you’re someone who loves working with people, enjoys building lasting relationships and wants a career where you can keep developing, this could be a fantastic next step.
With structured training, genuine opportunities to progress and exposure to an exciting area of technology, it’s a brilliant opportunity to start building a successful career in Customer Success and SaaS.