- Be part of a collaborative team that values excellence and innovation
- Supportive and friendly team
- Discounts on accommodation, travel & tours
YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
YHA Brisbane City is a 380-bed property located in the heart of the city providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. This modern property offers a range of private and co-living accommodation rooms as well as an onsite cafe, rooftop pool and bar, co-working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other.
About the role:
We're seeking a full-time Front Desk Extraordinaire—someone with a vibrant spirit and a passion for providing exceptional customer service. This role involves fostering a friendly and lively atmosphere, responding to guest inquiries with helpful local insights, ensuring seamless check-ins and check-outs, and offering vital information to ensure a pleasant stay. Additionally, the successful candidate will resolve any guest concerns or disputes, escalating them to management when necessary.
What are we looking for:
- Previous experience in front desk reception, customer service in an accommodation setting.
- Good time management skills and the ability to work well under pressure
- Flexible availability 24/7 roster including night shifts, weekends and public holidays
- Excellent communication skills verbal and written
- Full Australian working rights with no restrictions
What’s in it for you: - Access to benefits and discounts across the YHA national network of properties.
- Professional development and career opportunity support across the YHA organisation and network.
- Yearly social events to the snowy mountains and other locations for team building and fun!
- We embrace diversity, celebrate the cultural holidays that are important to you.
- Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program
- Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program.
Our Culture:
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA
We encourage Aboriginal and Torres Strait Islander people to apply.